| The idea behind Service Score Card is that information about your customers, your
performance, your advertising, and your business will allow you to become more successful.
Raw information alone is of very little use to most business owners. A coherent
organization and analysis of the information is needed.
If you have tried to gather information on your own, you know that a huge pile of
response cards will not help you to target your business. A tabulated and analyzed
presentation of the information on those response cards can show you what you really need
to build your business.
Service Score Card helps you to see:
- where you are making money,
- who you should be targeting with your advertising
- what services generate the most cash flow
- what type of advertising is generating the most business
- how your customers view your service personnel
- how your customers view your prices
- and much more.
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Why Track Your Performance?
This is one of the great dilemmas of small business management. One of
the primary reasons that people site for running their own business is that they do not
have to report to anyone. Their performance does not have to be judged by anyone but
themselves.
So, how do you judge your performance? Is it simply a matter of how much is in your
bank account at the end of the month? This may be a good short term measurement of where
you are today, but it does not give you the big picture. It doesn’t tell you how you
got where you are or how to get where you want to go.
The only way to measure the performance of your business is to let your customers do it
for you. It doesn’t really matter that YOU believe that you are
"The best in the business" with truly competitive prices. What matters is how
your current customers and your potential customers view you and your business. If your
"professional" attitude strikes them as cold or mechanical, they may not call
you again. Or, if your "competitive" pricing is viewed as being too high, they
may not call you again. And, you may never know why they don’t call again.
The only way know if your business will continue to grow is to know what your customers
think about you and your business. They are the ultimate source of your success or
failure. They have the power over your future.
There is only one way to assure your business’ success. You must tap into the
power that your customers’ have. You must learn how they view your company’s
strengths and weaknesses. And, the only way to do that is to ask them what they think.
That is what Service Score Card will help you to do. It will allow you to create an
easy to use framework of questions and responses to measure your company’s
performance. Service Score Card will collate and analyze the results and even show you how
to proceed.
Service Score Card shows you where you are today and how to get where you
want to be tomorrow. And, it’s easy to use.
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How it works
The process is very simple.
- Enter (or import) the basic information – name, address, etc. – about each of
your customers. When you give the customer the invoice after every
job, include a postage paid response card. For the first job, this response card will
allow them to fill in demographic (age, sex, children, etc.) information. This initial
contact sheet also includes questions about how they perceive your company, your
employees, your prices, and your work. This sheet will have the invoice number on it so
you can relate the responses to the work type without writing the job information twice.
- After every subsequent job, a smaller postcard is given to the customer with questions
relating only to the current job. Demographic data is only collected and entered once.
Your service personnel can also record details about the job site and the customer to
improve the quality of the information you record.
- The customer returns the postage paid card to you. A discount coupon or other premium
can be used to ensure customer participation.
- The information is entered into Service Score Card and the program performs its
analysis.
- You print or view the reports that will show you a picture of your customers and your
business that you have never seen before.
- You can take this information and fine tune the way you run your business to maximize
your growth and profitability.
To get you started quickly, Service Score Card comes with sample response cards that
you can quickly modify and take to your printer. You can be up and running within a couple
of days.
Entering the data is about as easy as it gets. Here is a screen shot of the
Demographics form. Simply point and click to describe your customers. Each customer entry
takes only seconds. After each job, you will fill in your customer’s evaluation of
your company, your employees, and your work. This process is also quick and easy –
just point and click.
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Once you have entered information about your customers, you can unleash the power of
Service Score Card. Without any additional work, you can do a complete, in depth analysis
of your customer base.
Analysis of your customer data is as simple as choosing the analysis type and clicking
on a button. Service Score Card does all of the work for you. You do not need to know
anything about statistics; it’s all automatic.
Please don’t let the ease of use fool you. Service Score Card is a powerhouse
program that will completely change the way you do business. You will KNOW who your
customers are and what they really want. You will be able to target your advertising
efforts where they will be the most effective. And, you will be able to save money doing
it.
Every day you bust your butt working for your customers. Isn’t it about time they
do something for you?
Now they can. Get them to help you build your business into a successful, profitable
operation. When they fill out and return your Service Score Card cards, they will be
helping you to make more money. The information they provide will show you what services
are making you money, what ads give you the most bang for your buck, what employees are
the best, and what they think of your prices.
Service Score Card will help you to organize and analyze this information so that you
can tailor your business to the most profitable areas and the most profitable customers.
You won’t be working in the dark any more. You will know where you are going with
your business. You will know what changes need to be made to make more money now.
So, be the first one to fill out an information form. Tell us who you are. Tell us that
you want to be more successful. Tell us that you want to make more money. Fill out and
send in the enclosed Service Score Card order form now!
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Within days of receiving Service Score Card, you can be building your company profits.
Your customers will show you the way to greater success and security. They will show you
how to mold your company into the service provider that they want. Your customers will
show you how to be more successful, but you must do it now.
And, you won’t even risk a dime. That’s right, Service Score Card comes with
a 100% money back guarantee! We listened to our customers
when they told us that they need the assurance that NSPG software products are just what
they need. So, all of our software products come with a no hassles money back guarantee.
If it doesn’t do what we say, return it. That’s it. No special qualifications,
no tricks, you risk nothing.
Call 1-800-841-8542 now to order Service Score Card. You must
place your order within 10 days to be assured that you receive the best pricing available.
And, for a limited time, while supplies last, we will include a free business basics
book with your order. You will receive a free
copy of the latest business book, "Where Did The Money
Go?" by respected industry consultant, Ellen Rohr, with your Service
Score Card order. I urge you to get the new Service Score Card now.
It’s time for YOU to try this proven way to build your own solid, profitable
business. Do it today!
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